Lisa Labuschagne Consulting - ITIL Expert in ITSM 2.08

Lisa is an internationally certified ITIL Expert in IT Service Management issued by the United Kingdom Office of Government Commerce. In the last decade she has acquired extensive knowledge and experience in all the IT Service Management lifecycles in two different industries; namely Financial/Banking and Software Development where her positions/roles were that of Support Contract Manager, Project Coordinator, Service Desk Manager, Service Level Manager and Head of IT Operations.

Her passion for improvement has always been a motivating factor for her. Professionally and personally she is known for her organised and efficient work ethic, analytical thinking abilities, being an advocate for change and staying committed and motivated to achieving her goals. As a non-technical resource Lisa relates to business needs and aim to deliver real business value through strategies that increase operational efficiency and reducing costs. It is extremely rewarding to deliver results and making a difference by applying effective IT Service Management through the process of improvement.

Lisa assists IT departments, managers and organisations to align IT services with business objectives; implement ITIL / ITSM in the organisation; establish and develop service levels with business and underpinning contracts with suppliers; improve efficiency by unlocking potential in people, processes, partners and products; reduce service disruptions and costs; improve customer satisfaction; control risk and mitigate audit findings; mentoring and skills transfer; perform gap analyses; revise current or develop new functions, policies, processes, procedures, controls, metrics, enablers, inputs and outputs; and build MS SharePoint Team sites, lists and webparts.

Qualifications and Training:
• ITIL Expert - IT Service Management (Certified 2012-11-16)
• ITIL Intermediate - V3 Managing Across the Lifecycle (Certified 2012-11-16)
• ITIL Intermediate - V3 Service Transition (Certified 2012-10-05)
• ITIL Intermediate - V3 Service Offerings and Agreements (Certified 2012-09-21)
• ITIL Intermediate - V3 Service Operation (Certified 2012-08-17)
• ITIL Intermediate - V3 Continual Service Improvement (Certified 2012-05-25)
• ITIL Intermediate - V3 Service Design (Course 2012-04-25)
• ITIL Intermediate - V3 Service Strategy (Certified 2012-03-16)
• ITIL Foundations - V3 (Certified 2008-12-04)
• MS SharePoint - Intermediate and Advanced
• Service Desk Institute - Service Desk Manager