Lacasa furniture 1.78

M Atieno 11-14-2022 05:34AM
 
BUYER BEWARE! This company is a scam.

I ordered coffee tables from them on the 14th of October and received an email from them indicating that I would receive a confirmation from them. It took another 2 weeks of calling their customer service line, sending them messages on Instagram and their email contact to simply get a confirmation of order.

It then went from bad to worse, taking another 2 weeks (again calling, sending them messages) to deliver.

What they delivered was a table with the table top not attached to the base (a clear design flaw) held together with plastic cling film. When the cling film was removed the table top fell off and broke. I made a complaint to them via their Instagram page (since they don't answer their calls) and this was the response they gave me was that "the bottom comes separate from the top. It is not glued or attached" essentially admitting that they knowingly sold a faulty product. They even suggested to "offer another marble top for a certain cost that shall be communicated once we know its pricing from the factory".

If you've had a similar experience, please leave a review and report their Instagram page for Misleading Information and operating as a scam to prevent other potential customers from experiencing their unprofessional and unscrupulous service.