Handmade 3.18

FAQ:

1.How do I pay for a HANDMADE purchase?

HANDMADE offers you multiple payment methods. Whatever your online mode of payment!!

You may use Internet Banking, Bkash, Cash on Delivery to make your purchase.

Preferred Bank A/c:-----

Dutch-Bangla Bank Ltd.
Name : Md. Wahidul Islam Murad
A/c no: 129.101.145404

bKash no : 01734590303
(Note: Please inform us before bKhash)

Cash on Delivery: Chittagong City only.


2. Are there any hidden charges ?

There are NO hidden charges when you make a purchase on HANDMADE.

3. What is Cash on Delivery?

If you are not comfortable making an online payment on HANDMADE, you can opt for the Cash on Delivery payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
(APPLICABLE ONLY FOR CHITTAGONG)

Note: You have to pay 100 tk in advance for Cash on Delivery (service charge).

4. How do I return an item purchased on HANDMADE?

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories. Have to return within 3-4 business days. We will refund your amount within 7 business days after verifying all details and product.

Important: We will not entertain return courier service cost.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.
-Return request is made outside the specified time frame.
-Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
-Defective/damaged products .
-Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
-Specific categories like innerwear, lingerie, socks and clothing freebies.
-Any consumable item that has been used or installed.
-Products with tampered or missing serial numbers.
-Made-to-order / custom jewellery.
-Fragile items, hygiene related items

5. Office time.

Friday to Thursday (10 am - 7 pm)

6. Delivery Time-frame.

Inside Chittagong: 24 hours. (48 hours at best)

Outside Chittagong: 48 hours (72 hours at best)