Customer Experience Management Asia 3.63

In Asia 81% of C-suite executives believe customer experience is the key to improve financial performance. However, 72% of them evaluated their current customer experience as being average or poor.”


So how to close this gap? How to design and deliver a holistic customer experience to increase loyalty and reduce churn? In Asia’s competitive markets, how to create your blue oceans with a differentiated customer experience? What are the tools and practices that can be easily and effectively adopted?

This October, 150+ CEM leaders from across APAC will gather at the Customer Experience Management Asia Summit to discuss pressing questions and define the future of customer experience management. 30+ industry expert speakers will provide in-depth insights on customer journey mapping, customer centricity, social media, omni-channel, big data, and engagement of the changing consumers.

Join your peers from various industries at the summit to drive CEM and forester long-term success for your organization.