CFM Group - Customer Experience Management 1.69

CFM Group Customer Experience Management provides the best view of the customer experience and the performance of your organization. A positive customer experience helps build loyalty and contributes to the equity of your brand. Customer recommendations often result from a positive experience and are the greatest compliment a brand can hope for. At the same time, negative feedback needs to be acted on in the hope of turning that customer from a detractor to a promoter of your brand.

CustomerFeedbackMonitor is the fastest growing customer experience platform in the Netherlands and a solution for measuring Customer satisfaction and loyalty. We are driven by the desire to help companies maximize the quality of the customer experience and build loyal customers who contribute to their brand equity.

CFM supports your drive to make your customers your number one priority. It enables users to monitor and track customer experience measurement trends across different areas of your business and for various attributes that make up your organization’s service delivery.