The Oberoi Centre of Learning and Development 5.2

Rai Bahadur M.S. Oberoi, Founder Chairman of The Oberoi Group recognised that the key to his philosophy of hotel keeping would be carefully selected and groomed managers who shared his obsession for guest satisfaction. In order to achieve this objective, The Oberoi Centre of Learning and Development was established in 1966 as an institution of learning, where young people could be groomed through a combination of academic instruction and professional experience.

The two year Post Graduate Management Programme is a testament of The Oberoi Group’s commitment to selecting and training the best talent to be the next torch bearers of the organisation’s legacy. The focus is not merely on developing the technical competence of associates. Associates are provided learning on general management including sales, marketing and finance. In addition, the curriculum develops their personal attributes, leadership style and above all inculcates in them the service values that ensure that we continually surpass our guests’ expectations.

The Oberoi Centre of Learning and Development has evolved to lead training and development interventions across all levels in the organization. The Systematic Training and Education Programme (STEP) is now the most coveted Undergraduate Programme for high school graduates taking their first steps in the hospitality industry. In addition, the Supervisory Development Programme and the Executive Development Programme are designed to equip hotel employees with the necessary competencies and skills to take on higher positions of responsibility within the organization.

Moreover, since most of the hotel general managers, senior executives and faculty are graduates of The Oberoi Centre of Learning and Development, there is a natural willingness to mentor, develop and facilitate learning for the next generation of hoteliers within The Oberoi Group.