Maverick Solutions 2.13

About Us

Maverick Solutions was established with an objective of providing distinguished quality assurance across a range of business services. The current business process demands for a robust quality control system to which we have responded by setting up the core quality principles to meet the rising need of global quality standards and requirements. Investing in people and technology is at the forefront of our business strategy, which helps us in servicing our clients in the most effective and professional manner. Our technology is scalable and flexible, which helps us in managing your expectations. We give utmost importance to security of your information. And, our technology has the muscle to protect your data from loss and theft. Our firm is built on international standards of quality management, and our vision is to provide services aligned with integrity, trust and commitment to excellence.

OUR TEAM

We take it upon ourselves to ensure that quality reflects in every stage of your daily activities. Our employees have been trained to deliver quality service at every stage of interaction with your customers. We have a rigorous hiring process, which helps us in identifying the most competent individuals who can quickly understand your business functions and act according to the need of the hour. We ensure that all our employees are put through 4 weeks of extensive training on core skills, which include communication, customer service and sales. In addition to this, we have regular training on critical areas such as ‘Know Your Client’ and ‘Know How of Business.’ Our in-house quality control team monitors the effectiveness of each employee and uses this information to establish sound quality levels and new training methods to improve areas that need focus.
We evaluate each employee based on the following criteria:

1. Competence
2. Communication
3. Call management
4. Business knowledge
5. Professionalism