ISOVI 3.67

Easy Returns and Exchange Policy
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To ensure you are confident about your purchase, we have an exclusive Easy Returns and Exchange Policy, which gives you enough time to be in no doubt that you have made the right decision of buying jewellery from www.sovi.in. Should you have any problem with the jewellery piece, you can choose to return it back and claim 100% refund or exchange within the policy time frame.

The time frame for claiming our Easy Returns and Exchange Policy is 10 days from the date of delivery of the product at customer’s end.

We offer for all Jewellery – 100% refund/exchange for the invoice value of the product within the policy time frame.

What is the procedure for availing this Policy
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- Please Call our Customer Care team at +91-9627400811or email us at isoviindia@gmail.com or at info@isovi.in and place your exchange/ return request.

- Secure your product with the original invoice, certificate(s), jewellery box, etc. in the tamper proof envelope sent to you along with the product.

- Call our Customer Care team to inform once the secured envelope is ready and we will arrange for a pick up.

- Please ensure that you do not give open packets to our representative who comes to collect the product.

- Upon a quick quality check of the received product at our end, our Customer Care team would process the refund/exchange.

- We are fully committed to ensure that you are 100% confident and satisfied with your purchase. Therefore, we give you the flexibility of further returning/exchanging the jewellery piece selected by you (and already exchanged once), within a period of 5 days from receiving the new jewellery piece by you.

Please note that products purchased at www.isovi.in cannot be returned or exchanged at Kohinoor Jewelleries showrooms.

Shipping Charges for the Products
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We offer one time FREE return shipping (within India) within the Easy Returns and Exchange Policy. For all the subsequent returns/exchanges under this policy, the shipping charges shall be borne by the Customer.

If the product gets damaged?
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The product should be in new condition and damaged/ worn-out products will not be accepted under the Easy Returns and Exchange Policy.

What are the conditions to Avail this Policy
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- Items that have been reworked by third party jeweller, made to order pieces, customized designs or pieces with personalized engraving cannot be returned or exchanged.

- The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.

- In case the customer cannot produce the original certificate, we will send the product to the Lab for re-certification before processing the Return/ Exchange under the Easy Returns and Exchange policy. The shipping cost and the cost of such certification shall be borne by the customer.

- The policy is applicable for orders delivered within India only.

- Our products are also available at marketplaces like Flipkart.com. Our products sold at these websites are governed by Return and Exchange policies of these respective websites and any Return/Exchange related requests in such cases will have to be routed through them. ISOVI will not be able to directly process Easy Returns and Exchange in such cases.

Lifetime Exchange and Buy-Back
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Lifetime Exchange and Buy-Back Policy
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In case you have a change of heart and wish to return the product to us after the expiry of Easy Returns and Exchange Policy, we’ll happily exchange it for you or offer you a refund on the basis of the current market value of all the materials used in the product. No making charges/ stamping charges/ design charges will be refunded or exchanged for. Please note that the Lifetime Exchange and Buy-Back policy is for only selected products. The same is highlighted the with the product information.

Please also note that we will deduct value of any offer availed (including any discount or free gift) at time of purchasing the product, if applicable in your case.

Procedure for availing Life-time
Buy-back Policy
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You can either get in touch with our Customer Care team by calling at +91-9627400811 or emailing us at isoviindia@gmail.com or at info@isovi.in.

Shipping Charges for the Product
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We offer FREE return shipping within the Lifetime Exchange and Buyback policy.

Conditions for the Policy
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- The product should be original and accompanied with Original Product Certificate, Original Invoice and Bills.

- In case the customer cannot produce the original certificate, we will send the product to the Lab for re-certification before processing request. The shipping cost and the cost of such certification shall be borne by the customer.

- Please note that products purchased at www.isovi.in cannot be returned or exchanged at Kohinoor Jewelleries showroom.


Free, Secure and Insured Shipping
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- We understand you may have apprehensions about online shopping and delivery of products. To ensure that your experience at www.isovi.in is convenient and hassle-free, we have tied up with the reputed courier partners who deliver the product to your doorstep.

- We offer FREE shipping on every order within India.

- We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

- At the time of delivery, the recipient must provide valid photo ID proof to collect the product.