T.Group CC 2.96

Outsourced contact center is a strategic choice.

Customer Relationship is the most valuable asset of a company. Choosing a provider is therefore a crucial act of management.

T.Group offers a diametrically different view of outsourcing: we act as a component in improving the performance of the customer relationship.

Our experiment aims to optimize ROI by converging technology operational skills (planning) (virtualization) and human (nearby).

Beyond this component, we operate in a process 100% "Customer-centric" with a holistic view (360 °) of all customer interactions and "Cross-Channel" behaviors.