Stock Literie 2.26

Frederic 10-05-2021 04:00AM
 
I bought a 1000 euro mattress in May from this store. After 2 nights I realized it was way too soft and woke up with back pain in the morning. I returned to the store to ask them for an exchange with a firmer mattress.
The manager refused, arguing that I had unpacked it, despite the fact that their site highlights the possibility of a home test without specifying that it should not be unpacked (I do not know how it is possible to 'try without unwrapping given the very thick plastic packaging ??). I went back to the store several times to ask them to make a gesture less and offer me something, but the manager systematically refused.
I am extremely dissatisfied with the manager’s rude and non-commercial attitude and false advertising regarding the home trial and I advise against buying from them.