Very bad experience. Bought a card for 10 sessions after a fun first time. But my partner broke her leg in two places the second time. Emergency surgery, trauma, 10 months of recovery, ... We decided climbing is not for us. Asked for a refund of the remaining (expensive) sessions but got denied over and over. We called, emailed and tried to engage in a solution-oriented conversation, we even suggested to have a friend take over the card or to spend the remaining amount via drinks but they wouldn't help us out. €100 lost and a broken leg. Very angry over this, they keep ignoring us. (one month ago a friend broke his ankle here, so be mindful of your choices).
Very bad experience. Bought a card for 10 sessions after a fun first time. But my partner broke her leg in two places the second time. Emergency surgery, trauma, 10 months of recovery, ... We decided climbing is not for us. Asked for a refund of the remaining (expensive) sessions but got denied over and over. We called, emailed and tried to engage in a solution-oriented conversation, we even suggested to have a friend take over the card or to spend the remaining amount via drinks but they wouldn't help us out. €100 lost and a broken leg. Very angry over this, they keep ignoring us. (one month ago a friend broke his ankle here, so be mindful of your choices).