The Centre offers a service by appointment 9:00am - 5:00pm Monday to Friday, either by telephone or face to face. The Mackay Regional Community Legal Centre Inc. is an independent non-profit organisation administered by a volunteer Management Committee. The MRCLC provides advice and assistance in various areas of law, but not criminal law, personal injuries or commercial matters.
In addition, legal advice evenings staffed by volunteers are also available. Volunteer solicitors, migration agent and social workers provide legal information, advice, referrals and counselling to members of the community by appointment.