Brisbane City Council 5.22

Facebook Community Guidelines

Why Council Has a Facebook Page
Brisbane City Council’s Facebook page exists to provide information on Council initiatives, events, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion, enquiries and an active exchange of ideas. We will respond to service enquiries via Facebook where possible, but still encourage individuals to contact Council on 07 3403 8888 for specific enquiries.

When using this site to request a Council service, for some request types your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service.

Operating our Facebook page
The Brisbane City Council Facebook page is maintained by the Digital Marketing Team. We support the Facebook Statement of Rights and Responsibilities (hyperlink to http://www.facebook.com/terms.php) and related Facebook policies, and we request that visitors to our page to do the same.

Moderating our Facebook page
We welcome your comments and do not discriminate against any views. We encourage you to discuss and share opinions with others and Council via our Facebook page.
In order to ensure our page is friendly and welcoming for all visitors, we do moderate where needed. We ask that when contributing your views to Brisbane City Council’s Facebook page, you ensure that you:
• do not harass, abuse or threaten other visitors to the site or Council employees
• do not post comments that are likely to offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
• do not use obscene or offensive language
• do not post repeat comments continuously
• do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency
• do protect your personal privacy by not including email addresses, phone numbers or home addresses on the public wall and also the privacy of others.

If you don’t adhere to the above, we will moderate and potentially remove your comment. We may remove comments and take the discussion 'offline' or into a private channel if we believe that the content is personal in nature, or is affecting the enjoyment of the page for other visitors.

Enjoy the page and be Courteous
Overall, we want everyone to feel safe and welcome on Brisbane City Council’s Facebook page. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, please message us. Thanks.